This message keeps occurring on your computer, “A Ubisoft Service Is Currently Unavailable,” while running Uplay on Ubisoft, and it has been hours since you started trying to fix it? Fret no more. We bring you everything you need to know about this problem!
Uplay oversees digital distribution, multiplayer, DRM, and communication for Ubisoft games. So, this error “A Ubisoft Service Is Currently Unavailable” can be caused due to various reasons. Let’s learn all about the plausible causes and their solutions through a step by step guide.
Possible Causes for “A Ubisoft Service Is Currently Unavailable” to appear.
This error flashes in front of you when you try to log in or play the game. There could be a plethora of reasons for this error to appear. Check out these below and know about the problem to get a clearer idea of obtaining a solution.
- Time and Date are not appropriately set: You need to ensure that our computer’s time and date are adequately set as most of the games rely on this to function.
- Hamachi: Hamachi is a tool to handle the virtual private network. Check for signs if Uplay is crashing because of Hamachi conflicting with it.
- A broken process in ProgramData is running.
- There could be traffic or problems with online services. You should double-cross on social media channels and the support page of Ubisoft.
- Network issues: Most common cause found among users are network issues.
- IPv6 protocol conflicting with the software.
Look at the detailed list of the step-by-step process of all the possible solutions we have created for you.
Simple Solutions to “A Ubisoft Service Is Currently Unavailable” Error on Windows.
1. Ensure time and date on your Computer:
Most of the software needs a correct date and time set on your computer. If set incorrectly, rectify it by following this step by step guide:
- Click on “Windows Key + I key” simultaneously, and there would appear a “Settings” App. Select the “Time and Language” option.
- Click on the” Date and Time” option from the upper left-hand side.
- Choose the month and date from the downside options.
- Now set the time by filling in hours, minutes, and seconds.
- Now tap on” OK” to save changes.
2. Uninstall Hamachi:
Another reason could be LogMeIn Hamachi. It is a virtual private network (VPN). There have been cases of Hamachi software crashing with Uplay, and users have to choose one between the two. So, uninstall Hamachi for a while. Follow these steps to uninstall Hamachi:
- Open “Control Panel” from the Start Menu.
- Look for the “View as- category” option at the upper right-hand corner.
- You will find the “Programs” section.
- Click on “Uninstall the program.”
- Find “LogMeIn Hamachi” and click on uninstall.
- Follow the instructions accordingly, which would appear on your screen.
- Restart your system once you finish the uninstalling and test if this worked out for you.
3. Faulty Process in Task Manager:
Look out for broken or corrupt files of Ubisoft, which is preventing users from launching Uplay. If the problem “A Ubisoft Service Is Currently Unavailable” appears, then follow the steps below to find out if its the faulty process in ProgramData:
- To open “Task Manager,” press “Ctrl+ Shift+ Esc” simultaneously.
- Click on “More Details” at the bottom left corner.
- In the “Background Processes,” look for names that may start like this- OTizND…. Or YTIiND……
- After finding such a task from the list in any, tap on “End Task.”
- Re-check if you can log in now.
4. Static IP and DNS addresses:
Sometimes, your Static IP and DNS address change over time and users have reported that it might cause the “A Ubisoft Service is Currently Unavailable” error to appear. Follow these steps to ensure static IP and DNS address:
- Click on the “Start” icon and type “Run” in the searching bar.
- Choose “Run” from the search results.
- Now type “cmd” next to “open” in the search bar.
- Now type “ipconfig/all” and click on enter.
- Look for a network adapter that corresponds with the connection and take note of Default Gateway, Subnet Mask, and DNS.
- Open “Run app” again either by searching it from the start button or by pressing “Windows key+R” and enter ncpa.cpl in the search bar.
- Internet settings would now appear on the screen. Choose “WiFi”
- Locate “Internet Protocol Version 4” (TCP/IPv4) on the list below.
- Choose it and tap on the “Properties” button.
- In the “General” tab only, switch the radio button in the Properties window to “Use the following DNS server and addresses” and use “126.96.36.199 and 188.8.131.52”.
- Switch to “Use the following IP address and use the same number as the “Default Gateway” you made a note of but change the last digit after the last dot to something else. Fill in the other information in the same way.
This should resolve the issue now.
5. Disable IPv6
This is a crucial troubleshooting step, and you wouldn’t want to miss it. Disabling Internet Protocol 6 has resolved the issue for many users and proved useful. Steps below for disabling it:
- Open Run app by using either “Windows Key + R” or search it from the start menu button.
- Now type ncpa.cpl and enter the run option to open the Control Panel.
- Double click on active Network Adapter and then click on properties.
- Find Internet Protocol Version 6 and click on the checkbox next to this name.
- Try restarting your computer and see if the issue is resolved.
6. Conduct SFC Scan on your computer
Run System File Checker (SFC) to look for missing or corrupt files. It will find for plausible errors and repair or replace them.
- Open “Command Prompt” by searching it from the search bar below at the bottom left-hand corner or typing “cmd” in the Run app. Open “Run app” as told in the options above.
- Click at the top result and Run as Administrator.
- In the end, type this command, “sfc/scannow”
- Now run the SFC/DISM Scan.
- Restart your computer and run Uplay now.
7. Conduct a Network Reset
Sometimes, it’s the simple connectivity issues that lead a program to disrupt. Conduct a network reset and see if this was the solution you were looking for. Follow the steps below:
- Open “Settings” and find “Network and Internet”.
- Click on Status.
- Navigate Check your Settings Tab and click on Reset Button. Choose “Yes,” and it is done.
Try out these methods and see if the “A Ubisoft Service is Currently Unavailable” Error is solved.